Shipping Policies

CPAP SPOT Shipping Policies

Payment Installments update: If you choose to complete your purchase through your credit card, you have the choice to pay instantly or with 3-12 monthly payments with a low interest rate that changes according to the United States Fed Funds Rate. 

Once the purchase is complete, the interest rate remains fixed for the entire installments period and monthly amounts are arranged evenly. For every purchase of 99.00 € and above, our store provides up to 12 monthly payment installments for credit card payments.

All our items are available within the UK and the countries within the European Union and they are shipped free when the minimum amount of the order is over or equal to 49.00 €.

We ship as well to international destinations, however we are not allowed by manufacturer's restrictions to ship a certain number of CPAP-BiPAP and Oxygen Machines outside the UK & the European Union.

The Postal Service shipping method is executed with Hellenic Post, Deutsche Post-DHL Group and Royal Mail depending on the 3 warehouses from which we ship the order (Greece, Germany or the UK). The Postal Flat Shipping Rate cost is fixed at 5.00 € per order for all destinations. Additional DHL & FEDEX Courier Service is available only for destinations within the United Kingdom, the United States of America and the European Union and we offer a wide price-range of shipping courier services at reasonable prices.

The Postal Flat Shipping Rate cost is fixed at 5.00 € per order to all destinations.

Local Time: (GMT+2). SSL Certificate: Our website uses SSL protocol for safe online transactions and purchases 

Payment Options: For quick purchases, go to the product and add to cart. Then click ''Checkout''. You can pay with Credit Card through the following payment platforms: EPOS Credit Card System, Stripe Api System and Paypal. 

DO YOU SHIP TO ALL COUNTRIES?

This website accepts orders from all countries, but we cannot ship orders to places where state or local authorities permanently prohibit traffic for any reason. We do not ship orders to restricted traffic zones. Russian Federation and China are not included in our selling zones with the exception of Hong Kong.

For Customers within the European Union: In all the products' descriptions, there is a Logo, indicating one (1) of the two (2) following information:  'Available in all countries' or 'Available in the UK & in the European Union'. Place your order and choose your shipping method (Postal Shipping, DHL Courier or FEDEX Courier). There are no customs fees in destinations within the European Union.

For Customers within the United States: Parcels that are delivered in the US that cost up to $800.00 have no customs fees. All the receipts/ invoices for US orders are issued in € in case the patient is entitled to compensation from their insurance provider. After purchasing a product, the customer must send us their medical prescription through email.

Check if your item is available in the United States. Orders of Non-Compliance with ResMed and Philips Respironics Sales Channel Policy are unacceptable from our store and potential payments would be refunded to customer's credit card or Paypal account.

Please read the details for customers outside the European Union thoroughly:

For Customers of NORWAY, SWITZERLAND, LIECHTENSTEIN & ICELAND:

All items with the following Logo: ''Available in the UK & the European Union'', are available in Norway, Switzerland, Liechtenstein, and Iceland. 

Most of CPAP & Oxygen Machines operate in all countries (100-240VAC), so you don't need a North American or a UK or an Australian power supply, but only the small power adapter to properly insert into the plug.

Our website always provides US or UK small power adaptors for free to customers of those destinations. We have customers from the US and from other countries outside the European Union, so don't hesitate to contact us for any questions.

Important For All International Customers: We are unable to ship some items outside the UK & the European Union, but we can ship most of them. In case that your country is outside the European Union and you have questions about the shipment, please contact us for an immediate response. Usually, for international destinations it takes approximately 15 days in a row for the package to arrive. The packages may be subject to customs fees and import duties in the country's destination. These charges are always the recipient's responsibility.

For Customers of South America (SA): Some destinations at the airports in South America (for example Brazil or Mexico), have a long waiting period before scanning of the parcels, and there is often a delay in tracking them. This delay is longer compared to the rest of the world - for example, the estimated waiting period for a parcel to be delivered in Mexico is ~18 days.

For Customers of Hong Kong/ Singapore/ Australia: Those destinations have one of the fastest airport scan services as well as very organized Post Office services. When there are no in-between layovers, the orders arrive quickly at above mentioned destinations.

For All Destinations: The shipping details that customers provide upon ordering a product are not subject to any changes by our company and are written on the parcel exactly as the customer provided them. We recommend that our customers contact their local post offices, 1 (one) week after the shipment date. In the rare case that your parcel is not delivered by your local post office within 30 (thirty) days from the day of shipping, our company will fill in a search application form promptly. The local post office is then in charge of tracking the parcel for you and providing us with an official written report.

IMPORTANT INFORMATION ON LITHIUM ION BATTERIES SHIPMENTS:

Due to Regulations of the International Air Transport Association (IATA), Lithium-ion batteries cannot be shipped via air-mail unless they are contained within a device. A standard road service is available for these orders for destinations within the UK & the European Union.

HOW DO YOU SHIP ORDERS?

We ship with the following companies: Hellenic Post-Postal Mail, DHL-Courier, FEDEX-Courier, Royal Mail and Deutsche Post-DHL Group

HOW SOON AFTER I PURCHASE A CPAP MACHINE CAN I HAVE THE WARRANTY/CERTIFICATE FOR IT?

After every purchase of a CPAP-BiPAP machine, we immediately send the customer the warranty, the certificate of purchase and the receipt through e-mail, in case they are entitled to compensation from their insurance provider.

HOW LONG DOES IT TAKE TO SHIP AN ORDER FROM CHECKOUT?

Normally the orders are shipped on the same day (same day shipping), but some orders are shipped within one (1) business day, depending on the order's local time. We usually ship European and International orders on the same day if order's local time is up to 02:00 pm (GMT+2). 

In certain Ref Codes and MASK-PARTS Categories, there may be delays in shipment. If there's a delay of more than three (3) days, you will be immediately informed. Our store is updated daily and keeps you informed about our stock. Our company takes no responsibility for delays in delivery due to events that are beyond reasonable control. We ship every working day with Hellenic Post Postal Service with the exception of the last 4 days of each month. We ship every working day with DHL & FEDEX with no exception.

DO YOU HAVE ALL DISPLAYED ITEMS OF THIS WEBSITE IN STOCK?

The actual stock of this website is 99% for all types of respiratory & CPAP items (CPAP-BiPAP Products, ClipAir, Somnolis, Somnofit, Oxygen Products, Oximeters, Nebulizers). When a product is out of stock, it cannot be purchased, because it is locked and it has the indication ''Out of Stock Today''.

GIFT VOUCHERS:

Gift vouchers are for personal use only and must not be used by a third party for any reason. The products that are purchased with a gift voucher cannot be returned and/ or replaced.

RETURNING POLICY:

Along with your order's items, you will receive your payment receipt, which also serves as warranty. All products are accompanied by a manufacturer's warranty varying from thirty (30) days to five (5) years as mentioned in the respective description. In case you receive defective merchandise, you should return it within thirty (30) days from the day of the purchase, so that we can check and replace it. In case the local post office is unable to find the customer for any reason, the parcel will be shipped back to us. With every product return the customer has to make sure that their correct address is legibly written on the envelope. Please contact us if you are unsatisfied for any reason.

In case of a product return/ replacement, our store is responsible for the shipping cost of the original order. The cost of the product return and replacement is the customer's responsibility. The company is not responsible for potential transport damages on the product's package and doesn't accept returns on any product unless the product is defective or damaged.

Important: In case the customer neglects to seek their parcel and in case the parcel is returned to the company for any reason from the National Post Office, the company will under no circumstances refund returned/lost products.

Federal Shipping Holidays:

-Monday, January 1, 2023 - New Year's Day 

-Saturday, January 6, Epiphany Day

-Monday, February 27, Ash Monday (Monday of Lent) 

-Saturday, March 25, Greek Independence Day

-Friday, April 14, Good Friday

-Monday, April 17, Easter's Day (Second Day of Easter)

-Monday, May 1, Labor May Day

-Monday, June 5, Holy Spirit Day

-Tuesday, August 15, The Dormition of the Mother of God Day

-Saturday, October 28, Oxi Day 

-Monday, December 25, Christmas Day

-Tuesday, December 26, Gathering of the Virgin Mary (Second Day of Christmas)

-Monday, January 1, 2024, New Year's Day

Happy Shopping!