Terms & Conditions

1. GENERAL TERMS
By accessing or using this website you accept the following terms and conditions and any other additional rules that are posted on this site. These terms are under the provisions of  the Greek Law 2251/94, the EC Consumer Law and the relative articles of the Greek Civil Code, and include the clauses and conditions under which you can use  this site and make your transactions through it. Transactions through this site are valid only if they are made by persons who are legaly capable for these.

2. PRODUCT INFORMATION
Product information can be found  in  certain points  of our web pages. VAT (24% or 13%) is included in the price. For all process and products we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Multidoctorshop.com is not responsible for manufacturer price changes which may occur at any time and without notice. The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist. Please keep all packing and documentation in the event that your equipment has to be serviced or returned.

Actual Stock: The actual stock of this website is 99% for all types of respiratory & CPAP items (CPAP-BiPAP Products, ClipAir, Somnolis, Somnofit, Oxygen Products, Oximeters, Nebulizers) and 95% for the Category ''Doctor's Office and Patient's Home Medical Supplies'', mainly due to the large variety of size options. When a product is out of stock, it cannot be purchased, because it is locked and, usually, it has the indication ''Out of Stock Today''.

3. DELIVERY TIME

Normally the orders are shipped on the same day (Same Day Shipping), but some orders are shipped within one (1) business day, depending on the order's local time. We usually ship European and International orders on the same day if order's local time is up to 14:00 (GMT+2).  Our  company takes no responsibility for delays in  delivery due to events that are beyond reasonable control.

4. THIRD PARTY CHARGES/TRANSPORT COST
Transport costs with Hellenic Post are included in the price of the product. The customer is charged with an additional cost, when the transport is made by UPS.

5. PAYMENTS TERMS
The Online Payment is made by Credit Card, Paypal, or Bank Transfer.

6. LEGAL DISCLAIMER
1. Seller hereby disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export purchaser must obtain all export documentation before shipping to a foreign country.
In addition manufacturer’s warranties for exported goods may vary or even be null and void. If you have questions please inquire.
2. Any and all liability is only for the products purchased and up to their value .
3. Neither the company nor its affiliates or any other party involved in creating, producing, or delivering the site is liable for any direct, indirect, incidental, consequential damages or losses arising out of or in connection with your access to or use of this site.
This site may not be accurate, complete, error-free or compatible with any particular hardware or software .We give no warranty that this site will be available on a timely basis, or that access to it will be uninterrupted or secure, or that the servers and networks through which the site is made available are secure or free of viruses or other harmful components.
4. Our web site may contain links to other web sites. However, note that we do not have any kind of control over these websites.Therefore, we cannot be responsible for the protection and privacy of any information, personal or not, that you provide whilst visiting those sites,   and this privacy statement does not cover/govern those sites.

7. RIGHTS OF INTELLECTUAL/INDUSTRIAL PROPERTY   
All content of Multidoctorshop.com, such as product descriptions, promotional pages or images, is property of Multidoctorshop.com and is protected by International Copyright Laws. No permission to copy and reproduce any portion of this webstore for any commercial purpose.

8. PRODUCT RETURNING TERMS
Before returning any product you must obtain a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number.
Please have the following information on hand when calling for an RMA number : customer name, invoice number, serial number and the nature of the problem.
To obtain an RMA number and return instructions please call Multidoctorshop.com Customer Service or start a return online from the Product Returns category.

Α) Right of withdrawal
The consumer has the right to withdraw from the contract in a period of 14 calendar days, counting from the day he physically possessed the products. The right must be exercised before the expiration of the above period and the  products must be returned to us at your own cost, in the same condition they were delivered to you, sealed, 100% complete, in resaleable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Returns of used products are accepted only if they are purchased by the service ''30 Days Free Trial CPAP Mask''. Only for the 30 Days free Trial CPAP Mask category there is a 100% money refund within 30 days from the day of purchase.
In this case your money will be returned to you in four (4) business days. The products must be accompanied with the relevant invoice.

Β).Defective products

Α. Together with your items you will receive your payment receipt. This invoice also serves as guarantee for your product/products. All products are accompanied with their guarantee, which can vary from thirty (30) days to five (5) years, as mentioned in the respective description of the product. In case you receive defective merchandise, you should return it back (in our shipping cost) within 30 days of day purchasing in order for us to check the merchandise and  replace it. Please contact us if you are unsatisfied with your order for any reason.

B. All defective products will be accepted for credit exchange, or repair at customer's discretion within 20 days  from the invoice date. After 20 days,  the customer no longer reserves the right to return the defective product
Multidoctorshop.com reserves the right to authorize product returns beyond 20 days from the invoice date.
If the product is accepted after 30 days credit will be issued toward future purchases only. This right cannot exceed 60 days from the date of purchase in any case

C.) Returning during the Warranty Period
Due to manufacturer’s return policies, CPAP Machines, Oxygen Machines, Nebulizer Compressors may be returned to Multidoctorshop for repairs ONLY during the warranty period – no refunds or exchanges can be made at any time. Shipping charges are non refundable in these cases.

9. BUYING PRODUCTS FROM MULTIDOCTORSHOP.COM
By buying products from Multidoctorshop.com you agree that the product sale service setup and delivery will be performed by Mutlidoctorshop.com independently of the product manufacturer.

10. MEDICALLY PRESCRIBED ITEMS
For all products that require medical prescription, Multidoctorshop.com provides you with a certificate of Purchase in English for your insurance fund. Upon request, this certificate can be translated into any other language.

11. GOVERNING LAW /JURISDICTION
The use of this site or any transaction shall be governed by and interpreted in accordance with the Greek Law. Any dispute arising out or in conection with this site or any transaction shall be resolved by the courts of Athens.

12. MODIFICATIONS
We reserve the right to amend the terms of use and transactions at any time and without notice.

Happy Shopping!

Terms & Conditions were Last Updated: December 1rst  2017